Refund policy

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Overview & Consultation-Based Remedies

At Dr Drops, every herbal and homeopathic formulation is customized specifically for you following a detailed case analysis by a qualified medical practitioner. Because our products are personalized healthcare preparations tailored to individual symptom profiles, special cancellation and refund conditions apply.

Key Cancellation Summary: You may cancel your order for a full refund only if the request is submitted within 24 hours of placing the order, before your consultation call takes place, or before your customized medicine has been dispatched. Once your remedy is prepared and dispatched, cancellations or returns cannot be accepted.

Order Cancellation Conditions

You are eligible for a cancellation and full refund under any of the following conditions:

Time Limit: Cancellation request is placed within 24 hours of booking/payment.
Pre-Consultation: The cancellation is requested before the doctor consultation call or case analysis has taken place.
Pre-Dispatch: The cancellation request is approved before the customized medicine formulation has been handed over to our courier partner for dispatch.

Non-Refundable Circumstances

Refunds or returns will NOT be processed in the following situations:

Post-Dispatch: Once the custom herbal/homeopathic remedy has been dispatched from our dispensary.
Completed Consultations: Once the consultation process and case analysis have been completed by our medical practitioner.
Custom Hygiene & Medical Safety Laws: Personal custom formulations cannot be reused, restocked, or resold to another patient due to health and safety regulations.
Incorrect Details Provided: Orders delayed or misdelivered due to incorrect recipient contact details, address errors, or failure to answer delivery attempts.

Damaged, Leaking, or Incorrect Shipments

We take great care in packaging and sealing every formulation. However, if you receive a shipment that is damaged in transit, leaking, or contains incorrect items:

Please inspect the package upon arrival.
Notify our team within 48 hours of delivery at drdrops.in@gmail.com or via WhatsApp at +91 6359378224.
Attach clear photographs or a short unboxing video showing the shipping label and the damaged/leaking product.

Upon verification, we will dispatch a fresh replacement formulation at no additional cost to you.

Refund Processing Timeline

Once an eligible cancellation request is approved, your refund will be processed back to your original payment method (Credit Card, Debit Card, Net Banking, UPI, or Wallet).

Refunds typically take 5 to 7 business days to reflect in your bank account or payment provider balance after approval.