Shipping policy

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Overview & Custom Formulation Processing

At Dr Drops, we do not ship pre-packed, off-the-shelf medicines. Every order is reviewed by a qualified practitioner and custom-formulated specifically for your case history and symptoms.

Dispatch Timeline: Custom remedies are freshly compounded and dispatched within 24 to 48 business hours following your doctor consultation and approval.

Order Processing & Preparation Steps

Your order goes through three distinct stages before reaching your doorstep:

Step 1: Consultation & Case Review (Day 1) — Our medical practitioner analyzes your symptom history and approves your formulation.
Step 2: Custom Compounding (Within 24–48 Hours) — Our certified dispensary prepares and freshly packs your customized herbal/homeopathic remedy.
Step 3: Courier Handover & Dispatch — The package is handed over to our shipping partner, and a tracking code is generated.

Estimated Shipping Timelines Across India

Once dispatched from our dispensary in Gujarat, estimated delivery times vary by destination:

Destination Region	Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bengaluru, etc.)	2 – 4 Business Days post-dispatch
Tier 2 & Tier 3 Cities / Rest of India	4 – 7 Business Days post-dispatch
Remote / Special Service Areas (Jammu & Kashmir, North-East)	6 – 9 Business Days post-dispatch

* Note: Deliveries do not operate on Sundays and National Holidays. Weather disruptions or regional courier delays may occasionally add 1–2 days.

Shipment Tracking & Communication

As soon as your shipment is handed over to our courier partner (e.g., Delhivery, Bluedart, DTDC, India Post), you will receive an automatic dispatch notification via WhatsApp and SMS containing:

The name of the courier service.
Your unique Airway Bill (AWB) / Tracking Number.
A direct live tracking link to monitor your package in real time.

Shipping Charges

Shipping charges (if applicable) are clearly displayed at checkout before payment. For consultations or orders that include doorstep delivery, shipping fees are integrated transparently into your consultation and remedy package.

Packaging & Safety Standards

All remedies are packaged in tamper-evident, eco-conscious, glass/PET medical-grade bottles designed to protect liquid extracts and globules during transit. Every box includes prescribed dosage guidelines and protective cushioning.

Delivery Issues, Address Updates & Failed Attempts

Our logistics partners will attempt delivery up to 3 times before returning the shipment to our central dispensary.

Address Changes: Address modifications are accepted only before dispatch by contacting customer support.
Undelivered Packages: If a package is returned to us due to an incorrect address or unreachability, re-dispatch charges may apply.